Online Sales Exchange/Return Policy:
A quick note about our Online returns policy: Airsoft guns are considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:
Returns for full refund are allowed on brand-new merchandise within 2 business days of purchase/delivery. Returned items must be 100% brand-new, unopened, unused, unworn, with full tags and packaging accompanying it. Buyer is responsible for all shipping fees back to our warehouse. Buyer will not be refunded shipping expenses we incurred for initial delivery (including 'free shipping'; we will deduct the actual expense). Returned items that are not brand new are not allowed. No returns for refund allowed after 2 days of purchase - no exceptions.
Exchanges on products are allowed within 14 days of the delivery date. Exchanges are only for manufacturer's defects and shipping damage upon delivery. If an item is received damaged, or is incorrectly shipped, please contact Customer Support immediately, so we can resolve the issue quickly. Exchanges are for the exact same product, but we will consider exchanges or store credit on a case-by-case basis.
Please fill out our return request the recieve an RMA. Before returning your product(s) and include the RMA # on the outside of the package, with your contact information on the inside.